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The digital transition is struggling to make headway in cities, most of which do not – or do not yet – have a formal digital strategy, according to a survey carried out by the Caisse des Dépôts in conjunction with the Association des Directeurs Généraux des Communautés de France. The reasons cited include lack of funds (62 %) and a lack of commitment from elected officials (43 %). However, improved quality of life for citizens heads the list of expected benefits from the future digital project (62 % of respondents). To build the roadmap for that project and put together a consistent strategy, the study’s authors recommend that municipalities set up a multidisciplinary digital team, begin working on data governance, and list their existing services.

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